Business Application Specialist
Business Application Specialist
As a key member of the marketplace team at Omega Airline Software, the Business Application Specialist supports the customer’s scheduled maintenance program, develops in-depth application knowledge, and coordinates sales and marketing efforts.
The primary objective of the Business Application Specialist is to further the customer’s best implementation of the Ames software. The Specialist will advise the customer in maintaining operational readiness and stability when managing its fleet’s scheduled maintenance plan. Responsibilities include software testing and troubleshooting; communicating the documented results, sequence of events, new bugs, and resolutions; and maintaining an active knowledge of the Ames software. In the event of any software discrepancies, the Specialist will immediately communicate the appropriate information to Omega’s Development team through the approved process. When assisting customers, the Specialist may need to collaborate with external businesses as required to alleviate any technical discrepancies.
The Business Application Specialist will facilitate business and marketing efforts including but not limited to developing a deep understanding of the needs of the user community and target markets to drive marketing decisions. The Specialist will be required to participate in trade shows, conferences, and on-site customer visits.
Responsibilities:
- Establish a professional and ethical rapport with customers while maintaining the highest quality of communication
- Translate business contexts from customers to the Development team by documenting specific & concise functional requirements through the approved process
- Improve product quality by testing, reporting bugs, and suggesting enhancements desired by the market
- Conduct product training to multiple stakeholders, as well as maintain a knowledge base of the product, implementations, and changes
- Deliver technical information to customers in a non-technical way
- Participate in the business development efforts by managing customer profiles, travelling on-site to customer locations, and networking at trade shows
- Develop new business and nurture prospective customers
Qualifications:
- Bachelor’s degree in Information Systems, Computer Science, Business Management, relevant field, or equivalent work experience
- 1-5 years experience preferred in aviation maintenance (strategic planning, scheduling, etc.)
- 2 years of customer service experience
- Experience in successfully developing and executing project plans
- Experience with Google Suite, Microsoft Office, or other office productivity tool
- Experience with Atlassian Jira or other ticketing systems
- Experience with Google Chrome, Microsoft Internet Explorer, or other internet browsers
- Experience with Cisco Webex, Google Meet, or other teleconference tools
- Experience with Customer Relationship Management (CRM) software such as ProsperWorks, SalesForce, and Hubspot
- Ability to communicate effectively and efficiently to different socioeconomic members
- Ability to work independently and manage multiple projects simultaneously without being micromanaged
- Ability to adapt and learn new applications and environments
- Travel requirements 25 – 35%
To apply for this position, please send your resume to info@omegaair.com.
Benefits of Working at Omega
- Omega is a small company so your impact is directly into the product and customers.
- All positions at Omega are fully remote.
- Healthcare coverage is provided.
- There is a lot of autonomy and team members are expected to work on their own with little supervision.
- Team members have direct connection and collaboration to Omega leadership.
- The Omega team has direct interaction with the largest airlines in the world.